We speak with HMRC so you don’t have to.

18 September 2021

I’ve just spent the best part of an hour on the phone to HMRC to check something for a client.

Invariably these calls are NOTHING to do with what we or the client have or haven’t done. They are usually timing delays in HMRC receiving information and issuing letters and range from late filing penalties to payroll RTI imbalances, but we don’t stop until it’s sorted.

Today it transpired HMRC had been issuing late filing penalties like it was going out of fashion. I’m fully aware how scary it can feel to get a letter from them demanding payment, especially when you know you’ve paid it. But let’s just say HMRC systems aren’t all that joined up, you could suggest they’re pretty dis-jointed in fact.

But when you get these letters I don’t dismiss it and roll my eyes saying it’s all ok, I get on the phone and wait, and wait, and wait (you never get straight through) because I want it on record that I’ve called and they have either resolved the problem or confirmed there isn’t a problem.

Today’s call resulted in them confirming there was no problem and they were working to get the cause of the ‘glitch’ sorted. I was relieved, client was relieved but no doubt someone at HMRC is rolling their eyes!

This is one of those things that we, as bookkeepers, do for our clients. We make sure everything is OK so you know where you stand with HMRC. Taking it off your shoulders, so you can get on with business.

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